How to Manage Billing

🔐 Who Can Access Billing?

1 Access the Billing Portal

There are two ways to access the billing portal:

Method A: Direct Link

1. Visit https://issuepilot.dev/billing/login
2. Click the "Sign in with Slack" button
3. Authorize with your Slack account

Method B: From Homepage

1. Go to https://issuepilot.dev
2. Click "Login" in the navigation menu
3. Click "Sign in with Slack"

2 Understanding the Dashboard

The billing dashboard shows:

3 Subscribe to a Paid Plan

Available Plans:

To Subscribe:

1. Choose your plan from the "Available Plans" section
2. Optional: Check "Billed yearly, get 20% discount" for annual billing (Starter/Growth only)
3. Click "Subscribe Now" on your chosen plan
4. You'll be redirected to Dodo Payments checkout page
5. Enter your payment details (credit/debit card)
6. Complete the payment
7. You'll be redirected back to the dashboard with your new plan active

4 Update Payment Method

If you need to change your credit card or payment details:

1. Go to the billing dashboard
2. In the "Current Plan" section, click "Update Payment Method"
3. You'll be redirected to a secure payment page
4. Enter your new payment details
5. Confirm the update
6. You'll be redirected back to the dashboard

5 View Payment History & Invoices

To access your payment history and download invoices:

1. From the billing dashboard, click "View Payment History"
2. You'll see a list of all your payments including:
   • Payment date and time
   • Amount charged
   • Payment status (succeeded, failed, pending)
   • Invoice number
3. Click "Download Invoice" next to any payment to get a PDF invoice
4. Invoices include full transaction details for your records

6 Upgrade or Downgrade Your Plan

To Upgrade:

1. Navigate to the "Available Plans" section
2. Choose a higher-tier plan
3. Click "Subscribe Now"
4. Your plan will be upgraded immediately
5. You'll be charged a prorated amount for the remainder of your billing cycle

To Downgrade to Free:

1. In the "Available Plans" section, find the "Free" plan
2. Click "Downgrade to Free"
3. Confirm the downgrade
4. Your current subscription will be cancelled
5. You'll have access to your paid features until the end of your billing period
6. After that, you'll be on the free plan (5 issues/month)

7 Cancel Your Subscription

To cancel your paid subscription:

1. Go to the billing dashboard
2. In the "Current Plan" section, click the red "Cancel Subscription" button
3. Confirm the cancellation
4. Your subscription will be cancelled but remain active until the end of your billing period
5. After the billing period ends, you'll automatically be downgraded to the free plan
6. No refunds are provided for partial months

⚡ Understanding Payment Warnings

You may see different warning messages on your dashboard:

🏢 Enterprise Plans

For large organizations needing:

• Unlimited issues
• Multiple workspace support
• Dedicated account manager
• Custom integrations
• SLA guarantees

Contact our sales team: